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HI 2236 – Quality and Performance Improvement in Health Care: Methodologies, Core Skills, and Lean Green Belt Certification (3 credits)

February 21, 2023

In this course, you will examine health care’s quality movement over the last 20 to 25 years and survey the major methodologies for performance improvement. These methodologies include: the IHI Improvement Cycle, Lean (the Toyota Production System), Six Sigma, High Reliability, Positive Deviance, and the Baldrige and Shingo frameworks. In the second part of the course, you will take a deeper dive into the philosophy and tools of Lean Health care. This online course includes workshop exercises that allow you to practice core improvement skills like problem definition, process mapping, root cause analysis, setting target conditions, selecting appropriate metrics, and driving rapid cycles of experimentation. The course culminates in a final project in which you will document an actual improvement project of your choice. You can also earn a Green Belt in Lean Health care if you earn at least a B grade in the course and pass an optional final lean competency exam.